ACAS hotline 0870 218 3832

ACAS 0870 218 3832

Call the ACAS Helpline in order to speak to an ACAS representative for all enquiries. The ACAS phone number is open Monday to Friday 8am to 8pm, and 9am to 1pm Saturdays for all enquiries.

ACAS Helpline
0870 218 3832
for Customer Services

ACAS Number 0870 218 3832

Contact MethodContact Details
ACAS Helpline0870 218 3832
ACAS Advice for employers0870 218 3832
ACAS Advice for employees0870 218 3832
ACAS Training0870 218 3832
Acas East MidlandsApex Court, City Link, Nottingham, NG2 4LA.
Acas East of EnglandForest Heath District Council Offices, College Heath Road, Mildenhall, Suffolk IP28 7EY.
Acas LondonEuston Tower, 286 Euston Road, London, NW1 3JJ.
Acas North EastNewcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH.
Acas North West3rd Floor, Piccadilly Gate, Store Street, Manchester, M1 2WD
Acas North WestRedgrave Court, Merton Road, Bootle, Merseyside, Liverpool, L20 7HS.
Acas South EastCivic Offices, 1st Floor, Harlington Way, Fleet, Hampshire, GU51 4AE.
Acas South WestTemple Quay House, 2 The Square, Bristol, BS1 6DG.
Acas West MidlandsVictoria Square House, Victoria Square, Birmingham, B2 4AJ.
Acas Yorkshire and HumberThe Cube, 123 Albion Street, Leeds, LS2 8ER.
Acas Scotland151 West George Street, Glasgow, G2 2JJ.
Acas WalesCompanies House, Crown way, Cardiff, CF14 3U0.

ACAS contact number 0870 218 3832

ACAS Phone Number 0870 218 3832

The number of employees and employers in today’s workforce is rapidly increasing as we speak. However, the link between job searchers and job givers still remains one of the most common issues that creates workplace problems or issues of different kinds. For that manner, some of the advanced countries have developed public bodies whose role is to provide information, advice, training, conciliation and other relevant services to employees and employers and prevent any problems in the workplace.

ACAS Contact Number 0870 218 3832

The Advisory, Conciliation and Arbitration Services board, also known as ACAS, is a non-departmental public body assigned by the Government of the United Kingdom in order to improve the organisations and the working life through the promotion and facilitation of a strong industrial relations practice.

In a nutshell, the ACAS is a public body that specializes in the arbitration or mediation of media services in order to strengthen the industrial relations practice. Examples of these include resolving disputes between groups of employees who are commonly represented by a trade union. However, ACAS is an independent organisation that does not take sides with any particular party – instead, it helps all parties to reach suitable resolutions in disputes of all kinds.

There are three main ways of solving a dispute with ACAS, including:

  • Conciliation, where the goal is to help both sides reach a mutually acceptable agreement through establishing the issues being disputed, giving both parties space to calmly evaluate their position or meeting both of the parties in private to discuss matters
  • Arbitration, where both parties agree beforehand to allow a third party to decide the result of a dispute and make an award if necessary. Here, the formal court system is replaced with more informal and flexible one without strict rules pertaining to evidence. If there is a need for complex legal issues, though, it can still be accepted for determination by ACAs.
  • Mediation, where ACAS acts as the mediator and makes recommendations to the parties while taking a more active part in the proceedings helping each participant to find a solution or think about what they want. The ACAS is known to be a great mediator, encouraging each party to see the matter from a different (or the other person’s) perspective.

Ring the ACA number through 0870 218 3832

ACAS Telephone Number 0870 218 3832

The Advisory, Conciliation and Arbitration Services have been made official for the first time in 1896, when the government needed to launch a conciliation and arbitration service that gives free advice to employers and unions on all the industry related concerns, personnel problems and common issues.

The name of this organisation later changed to Industrial Relations Services in 1960 and then again to Conciliation and Advisory Service later on in 1972. Two years later, in 1974, there was another name change to Conciliation and Arbitration Services, when it was separated from the government control and assigned to an independent Council to direct it. Regardless of these minor changes, the ACAS was finally made a statutory body by the Employment Protection Act in 1975 and has been kept in the same way to date.

When it comes to the structure, ACAS is a non-departmental body governed by an independent Council. However, it is obvious that this organisation is largely funded by the Department for Business, Energy and Industrial Strategy. Therefore, its strategic direction, policies and priorities are carried out effectively at all times, allowing the service to be independent, impartial and confidential.

The exact structure within ACAS consists of the Chair and eleven employer trade union and independent members who are appointed by the Secretary of State for Business, Energy and Industrial Strategy. The day to day operations at ACAS, on the other hand, are managed by its chief executive and the management board with the national, international and regional directors. Today, ACAS is based in London headquarter offices and has around 800 staff members and 11 main regional centers across England, Wales and Scotland.

How Does ACAS Benefit UK’s Economy

As stated on their website, ACAS promotes nothing but the creation of effective relationships and good practice in the workplace, both as common goals shared by organisations of all kinds. Their main goal is for the companies to succeed and the economy to grow – both of which aspects that share their drive for finding solutions, support and advice on good practice in the workplace. As ACAS claim, for every £1 that they spend, there is at least £13 as a benefit to UK’s economy.

The main focus behind ACAS are obviously the relationships in every company. The relationships between employers, workers, employees and in a nutshell every single relationship that affects the workplace in a way. In order to prevent any harmful results from the unwanted disputes and conflicts, the ACAS stands as a board of high quality trainers that offer tailored advice to employers based on their expertise and knowledge and backed by an independent Council.

The Advice and Support ACAS Provides to Organisations

In case you don’t know, there are some rules about employment relations and conflicts, also known as Codes of Practice. In order to produce them, every organisation has to receive professional support. ACAS is the perfect governmental body that not only helps the organisations become stable and vital in each phase, but also helps the country’s economy and workforce to be more mentally stable and aware of the potential conflicts, issues and disputes that may arise in the workplace.

The advanced training, advice and guidance is the threefold methodology that the ACAS provides and how it helps organisations to eliminate the challenges in the office. As soon as problems start to emerge, the ACAS Helpline and Helpline Online services are the perfect ways to solve it, as well as the Helpline (0870 218 3832) where callers can be advised on how to take clear action on their problem right from the start.

Resourceful, strategic and methodological, ACAS’ approach has helped more than one million people in solving problems through the Helpline and Helpline Online only last year. However, not every problem is a simple one which is why ACAS suggests that sometimes businesses and their employees need to be assisted and trained in-depth.

Tailored Training Sessions That Help Organisations Learn the Value of (Resolving and Preventing) Conflicts

Aside from the advisory board and the support that can be reached from a phone or web browser, ACAS specializes in training businesses to resolve their disputes and prevent similar conflicts from happening in the future.

The tailored training sessions are a great example of this, created so that both parties involved get to a mutually acceptable solution that avoids the cost, time and stress of the tribunal system. In a way, these training sessions promote great practices for avoiding problems in the future and solving the existing ones that can be solved by the employer. Known by the handle ACAS Learning OnLine, the tailored training sessions include a variety of different courses and employer network forums with thousands of active trainees.

Conciliation Services as The Great Way To Resolve Disputes And Prevent Conflicts In The Future

There are both individual and collective conciliation services provided by ACAS created so that both sides can reach a mutually acceptable solution which eliminates the cost, time and stress of the tribunal system. However, if the ACAS is unable to help the individual or group involved to reach a solution, the matter can be redirected to a Tribunal.

As an advisory board, ACAS always stands by the side of the employers and employees, offering conciliation services right up to the hearing date and helping them solve a conflict in regards to pay, terms of conditions or moral issues. The success rate with these services has always been high, which is another proof of the effectiveness of ACAS’ conciliation services.

In case a conflict arises between individuals or a workgroup, the ACAS provides mediation and helps all parties set up their own mediation schemes and stick to their principles, as well as provide their staff with accredited training in order to become internal mediators. This speaks enough for the value of the mediation and conciliation services provided by ACAS as a whole.

Major Business Solutions and Their Benefit To Organisations

The ACAS specialists are known for their continuous visits to organisations where they diagnose issues in the workplace and tailor the training and support in order to help the organisation address the challenges faced by its employees or staff members. Obviously, the challenges are different in each company and the range of services ACAS is specialized in is specifically developed to meet all kinds of business needs.

Whether it’s a policy or procedure, a conflict between an employee and another employee or a change that lies ahead in the organisation’s structure, ACAB provides advance assistance in offering mediation, training and expert conciliation to help bring the change in the organisation in the best way possible. Through its services, the ACAS deals with potential redundancies, gives advice on how to avoid them and helps every party explore the problems in depth.

The big picture of this tailored service comes with the increased profitability, reduced employment tribunal costs, improved productivity and retention of staff, legislative compliance, fewer disciplinary and grievance problems as well as improved communication and consultation within the organisation.

The Value of Settlement Agreements

The settlements signed and agreed between employees and employers are known as settlement agreements. While some employers prefer to not directly involve ACAS in these agreements, the effect of signing a settlement agreement is similar to the one when signing an agreement through ACAS.

In practice, signing the settlement agreement means that you agree not to take your case to the employment tribunal if a conflict occurs between you and your employer – and that your employer agrees to compensate you for a conflict. Obviously, there may be some other conditions in the agreement as well, and a great example of it is the confidentiality agreement.

Now, according to law, every settlement agreement must be legally binding and for that manner people need to get independent legal advice from a qualified professional. If you have an adviser or representative that is qualified in this matter, they would give you proper advice. However, if you don’t you would need to find a solicitor.

Can Organisations Be Represented By The ACAS?

Although many people think that ACAS is the perfect governmental side that protects the rights of employers and employees in court, the truth is that ACAS does not represent people in employment cases but only helps both sides to resolve and settle your case and know how to deal with similar conflicts in the future.

This doesn’t mean that ACAS will stick for the easiest deal out there for both you and your employer. Instead, they will try to find the perfect solution that does not harm any of your sides and try to reach an agreement that works for both you and your employer.

The Bottom Line

In the end, we should all know that the number of people who seek to resolve an employment dispute by going to tribunal is rapidly increasing, making us think if employment tribunals are the ultimate answer to all workplace-related issues. And when we run through the costs, each case costs the empoyer an average of £2,000 for the tribunal form only, and up to £4,210 for advice and representation afterwards (Source: ACAS).

ACAS here comes as the perfect new – and free – pre-claim conciliation service that is more effective, cheaper and quicker when it comes to resolving issues and preventing additional ones from happening in the future. Instead of the standard waiting time (6-9 months), hefty fees and lack of knowledge, ACAS aims to be the perfect alternative and sort any dispute in a few days only.

So the bottom line is that even though businesses are getting more complex, the entire model of solving workplace-related issues is becoming simpler. ACAS is a proof of that, and its success rate is higher than any similar service so far (94% success cases in 2013 and 2014).