What is ACAS and What Do They Do?

If you are a UK-based employee or employer, you may have heard the acronym ACAS. But what does ACAS do for employees and the companies they work for, and what do those mysterious letters really mean?

ACAS is short for The Advisory, Conciliation and Arbitration Service, and that name is very descriptive. Through training, videos, conferences, mediation and conflict resolution, ACAS seeks to help employers and employees function as a team. By identifying and studying common sources of conflict, ACAS aims to prevent issues in the first place and resolve them satisfactorily when they do occur.

The goal of ACAS is to provide advice, support and guidance for UK-based employers and the men and women who work for them. The organisation also seeks to improve the performance of its member organisations while enhancing the quality of life in their respective workforces. Keeping employees happy is good for business, and good for the UK economy as a whole. The people behind ACAS understand that truism, and they work hard to make it a reality.

ACAS uses a number of different methods to achieve its overall goals. The organisation tries to prevent workplace conflicts through the creation of statutory codes of practice. These codes of practice are designed to give UK-based employers the guidance they need to handle common employment situations, things like writing contracts, disciplining workers and resolving grievances.

Through the promotion of best practices and the creation of these standards, ACAS seeks to help UK-based employers avoid disagreements with their workers and resolve grievances in a satisfactory manner for all parties involved. While ACAS recognizes that some workplace disputes are inevitable, the organisation seeks to minimize these conflicts through mutual understanding, thorough training and the implementation of best practices and statutory guidelines.

In order to achieve its goals, ACAS provides UK-based employers with a number of resources and a wide variety of sound training and advice. The organisation, for instance, maintains a suite of online tools, each designed to help UK-based employers understand what they are doing right, and what they could be doing better, in regard to relationships with their employees, training, disciplinary activities, hiring and termination practices and a wide variety of other employment decisions.

ACAS also maintains a number of other resources, including training courses for member organisations and a network of employer forums. Every year, ACAS trains more than 30,000 people, helping them reach their goal of fewer workplace conflicts and a more successful resolution of employer-based problems.

When workplace disputes do occur, ACAS is there to help once again. The organisation provides a full range of services designed to help UK-based employers resolve conflicts quickly and equitably. Through its expert advice and guidance, ACAS is able to help those employers understand the root causes of workplace conflict and find creative ways to overcome them.

In addition to its other services, ACAS also maintains a fully-staffed helpline. In just a year, that helpline fielded more than a million phone calls and queries, helping employees understand their rights and responsibilities and assisting employers with common causes of employment-based conflict. With so much to offer, it is easy to see why so many UK-based employers are already taking advantage of ACAS and all the great things the organisation has to offer. Speak to ACAS via their contact line to get help with any of these issues.


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